Hibajee 12 FAQ – Answers to All Your Questions

No, each person can only hold one account on Hibajee 12. Attempting to open multiple accounts using the same mobile number, email address, or bank details may result in all accounts being suspended and balances forfeited. If you're having trouble with your existing account, Help Center contact us.

KYC (Know Your Customer) is an identity verification process required under international regulations. To make withdrawals on Hibajee 12, you'll need to submit a photo of your National ID or passport along with a selfie. Once KYC is complete, your withdrawal limit increases and your account is fully secured. Verification is usually completed within 24 hours.

On the login page, go to the login page and click the "Forgot Password?" link. A reset OTP will be sent to your registered mobile number or email. Use the code to set a new password. Your password must be at least 8 characters long and include numbers and uppercase letters.

To find out why your account was closed, Help Center contact us via live chat. Accounts are usually suspended due to incomplete KYC, multiple account violations, or security concerns. Our support team typically resolves these issues within 24 hours.

Hibajee 12 currently supports deposits and withdrawals via Mobile Pay, Nagad, and Rocket — the most widely used mobile banking services in Bangladesh. More payment options may be added in the future. For more details, Financial Transactions page View.

The minimum deposit at Hibajee 12 is just ৳500 — enough to get started with betting right away. The maximum deposit limit depends on your account level and KYC verification status. Premium members can deposit higher amounts on a daily basis.

Withdrawal requests are typically processed within 15 minutes to 2 hours. KYC-verified accounts enjoy the fastest processing times. Delays can occasionally occur due to issues on the bank or mobile banking side. If your withdrawal takes longer than 4 hours, Help Center let us know.

First, refresh the page and wait a few minutes. In most cases, your balance updates within 5 minutes. If it hasn't updated after 15 minutes, please have your transaction ID or screenshot ready and live chat contact us. Make sure to save the confirmation SMS from your mobile banking provider.

Hibajee 12 does not charge any fees for withdrawals. However, your mobile banking provider (Mobile Pay/Nagad/Rocket) may apply their own transaction fees, which vary by platform — it's worth checking beforehand.

New users at Hibajee 12 receive an attractive welcome bonus on their first deposit. The bonus amount and terms may change from time to time. To see the latest bonus offer, Promotions page Visit. To claim a bonus, you typically need to enter a specific promo code or it may be credited automatically.

Rollover means you must wager your bonus funds a set number of times before withdrawing. For example, a 5x rollover on a ৳1,000 bonus requires ৳5,000 in total bets. Rollover requirements vary by bonus. For details, Promotions page and Terms & Conditions available.

Cashback is a percentage of your net losses over a set period, returned to your account. For example, 10% weekly cashback means if you lose ৳1,000 that week, you get ৳100 back. Cashback is typically credited every Monday. To see the latest cashback offers, Promotions page View.

No, bonus balance cannot be withdrawn directly. Only winnings earned from the bonus after meeting the rollover requirements can be withdrawn. Bonus funds are for betting use only. For full details on the terms and conditions, Terms & Conditions Read.

Hibajee 12 offers betting on over 30 sports, including cricket, football, tennis, badminton, basketball, and kabaddi. Cricket is the most popular choice among Bangladeshi users. Betting is available for all major tournaments, including IPL, BPL, PSL, and the World Cup. To see the full list, Betting Page Visit.

Live betting means you can place bets while a match is already in progress. On Hibajee 12, you can bet in real time based on live odds even after a game has kicked off. The odds shift according to the pace of play and the current score. Live betting is more exciting because you can make decisions based on how the game is unfolding.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or abandoned, your stake will be refunded automatically. Some events offer a Cash Out option, allowing you to settle your bet before the match ends. For more details, Betting Page View.

The minimum bet at Hibajee 12 generally starts from ৳50. Maximum bet limits vary by event, market, and account level. VIP members can place bets at higher limits. The specific limit for any event is shown on the betting slip.

Yes, Hibajee 12 uses bank-grade 256-bit SSL encryption to keep all your data secure. Your personal details, transaction history, and login credentials are fully protected. We never share your information with third parties. For more details, visit our Privacy Policy Read.

Log in to your account and go to Settings > Security to find the 2FA option. You can enable 2FA via OTP sent to your mobile number or through an authenticator app. Once activated, every login will require an additional verification code, making your account significantly more secure.

If you notice any suspicious activity, change your password immediately and Help Center let us know. Our security team will temporarily lock the account and investigate. Never share your login credentials with anyone. Hibajee 12 will never ask for your password via email or phone.

Hibajee 12 is licensed and regulated by an international gaming authority. All betting outcomes are verifiable and determined through a transparent process. User funds are held in separate, secured accounts. To learn more, About Us Visit the page.

The Hibajee 12 app is available on both Android and iOS. on the download page and download the version that matches your device. Android users need to enable "Install from unknown sources" before installing the APK file. iOS users can download directly from the App Store.

First, make sure your device has enough storage and a stable internet connection. On Android, if the app won't install, go to Settings > Security > Unknown Sources and enable it. If you have an old APK file, delete it and download a fresh copy. If the issue persists, Help Center Contact us with a screenshot.

Yes, the Hibajee 12 app offers everything available on the website, plus a few extras — including push notifications, fingerprint login, and faster loading. For live score updates and match alerts, the app is the most convenient option. Download Page Install now from

Older versions may have missing features and security vulnerabilities, so it's always best to keep the app updated. Hibajee 12 sends in-app notifications whenever a new update is available. For the safest and best experience, always use the latest version.

Yes, Hibajee 12 is committed to responsible gaming. You can set daily, weekly, or monthly deposit and betting limits directly from your account settings. A "cooling off" option is also available if you need to take a short break. For more information, Responsible Gaming Page View.

Yes, Hibajee 12 offers a self-exclusion feature. You can temporarily close your account for a set period (from 1 week up to 6 months) or permanently. To activate this feature, Help Center contact us. We always encourage responsible gaming.