Whatever the issue, we've got you covered. From opening an account to making a withdrawal, you'll find answers to all your questions at the Hibajee 12 Help Center.
Popular: Withdraw · Password Reset · Bonus · App Download
Select the type of issue you're facing and get an instant solution.
Creating a new account, login issues, forgotten passwords & profile updates.
12 FAQsRules, limits, and processing times for deposits and withdrawals via Mobile Pay, Nagad, and Rocket.
15 FAQsHow Sports Betting, Live Betting, odds, and bet types work.
18 FAQsTerms and conditions for claiming and using welcome bonuses, cashback, rebates, and free bets.
10 FAQsSolutions for Android app download issues, installation errors, slow loading, and crashes.
9 FAQsIdentity verification, two-factor security, suspicious login alerts, and account protection.
8 FAQs
Opening a new account on Hibajee 12 is quick and easy. Just follow the steps below.
Click the "Register" button in the top menu, or go directly to the /register page.
Enter your mobile number, password, and required details correctly. A Bangladeshi number is required.
Verify your number with the OTP sent to your mobile. The code is valid for 5 minutes.
Once verified, your account will be activated. You can now make a deposit and start playing.
Forgetting your password or getting locked out of your account is more common than you'd think. Resetting your password on Hibajee 12 is straightforward. On the login page, click the "Forgot Password?" link — an OTP will be sent to your registered mobile number. Use that OTP to set a new password. The whole process takes just 2–3 minutes.
If your mobile number has changed or you're not receiving the OTP, contact customer support directly. You can chat with them in Bangla via live chat and they'll resolve it quickly. For your account's security, never share your password with anyone.
Under Hibajee 12's policy, each person may only register one account. Attempting to open multiple accounts may result in all accounts being suspended and any accumulated balance being forfeited.
After registering, make sure your name, date of birth, and address in your profile are accurate. This information is used for identity verification at the time of withdrawal. Once verified, you won't need to submit documents again. Hibajee 12 keeps all personal information completely confidential.
Deposit and withdraw easily at Hibajee 12 using Mobile Pay, Nagad, and Rocket.
| Method | Deposit Limit | Withdrawal Limit | Processing Time | Charge |
|---|---|---|---|---|
| Mobile Pay | ৳200 – ৳50,000 | ৳300 – ৳30,000 | 5–10 minutes | Free |
| Nagad | ৳200 – ৳50,000 | ৳300 – ৳30,000 | 5–12 minutes | Free |
| Rocket | ৳200 – ৳40,000 | ৳300 – ৳25,000 | 7–15 minutes | Free |
Please note: Always send deposits to Hibajee 12's official number only. We cannot be held responsible for funds sent to third-party numbers. The correct number is always displayed on your payment page.
Before you start betting on Hibajee 12, here are a few basics you should know.
To place a bet on Hibajee 12, make sure your account has sufficient balance. Head to the Sports section and choose cricket, football, or any sport you like. Each match displays odds — for example, 1.85 or 2.10. This number tells you how much you'll win per ৳1 staked.
In live betting, odds shift every second as the match unfolds — a single wide ball can change them instantly. Quick decisions matter. Hibajee 12's live betting interface is fast and responsive on mobile, so you can place bets right from the stands.
Beyond single bets, you can combine multiple matches into an accumulator bet. The risk is higher, but so is the potential reward. For beginners, it's best to start with small single bets until you get the hang of it.
If the odds are 2.00 and you place a ৳100 bet, you'll receive ৳200 if you win (৳100 stake + ৳100 profit). The higher the odds, the less likely the outcome — but the bigger the reward if it comes through.
Even when there are no live matches, you can still bet on Virtual Sports at 2 AM. There's always something running around the clock.
Hibajee 12 offers a range of bonuses. Find out how to claim them.
Up to 100% bonus on your first deposit, with a maximum of ৳5,000.
Get up to 5% cashback on losses every week, credited automatically.
Earn a weekly rebate on your turnover across both Sports and Casino sections.
Refer a friend and earn a bonus once they make their first deposit.
Claiming a bonus at Hibajee 12 is straightforward, but withdrawing requires meeting certain conditions. Typically, you need to turn over 10–20x the bonus amount. For example, if you receive a ৳1,000 bonus, you'll need to place at least ৳10,000–৳20,000 in bets before withdrawing your bonus winnings.
Meeting the turnover requirement doesn't mean you have to lose money. Your total wagered amount — wins and losses combined — just needs to reach the required threshold. The full terms are listed alongside each bonus.
Warning: Multiple bonuses cannot be used at the same time. Complete the turnover requirement on one bonus before claiming the next.
If you're experiencing issues with the Hibajee 12 Android app, the troubleshooting steps below should help.
App Not Loading
Check your internet connection. Close the app and reopen it. If the issue persists, try clearing the cache.
Running an outdated version
Download and install the latest APK from the /download page. Some features may not work correctly on older versions.
Installation is being blocked
Go to Android Settings → Security → enable "Install from unknown sources". The APK will then install.
Battery drains quickly
Live betting and video streaming consume more battery. Keep your device plugged in or lower your screen brightness while using these features.
On your iOS device, visit hibajee12.bet from your mobile browser. It works great on both Safari and Chrome.
If you're having trouble opening hibajee12.bet in your browser, clear your browser's cache and cookies. In Chrome, go to Settings → Privacy → Clear Browsing Data, then reload the site. This resolves the issue in most cases.
Hibajee 12 maintains the highest security standards to keep your account and funds safe.
Hibajee 12 uses 256-bit SSL encryption — the same standard used in banking systems. Your password, personal details, and payment information are fully encrypted on our servers. No third party can access this data.
Enable Two-Factor Authentication (2FA) to add an extra layer of security to your account. You'll receive an OTP on your phone each time you log in — so even if someone gets your password, they still can't get in.
If your account is accessed from an unrecognized device, you'll immediately receive an email or SMS alert. In that case, change your password right away and notify support.
KYC (Know Your Customer) verification confirms your identity. You'll need to upload a photo of your National ID or passport. Once verified, your withdrawal limit increases and you won't need to submit documents again. Hibajee 12 keeps all this information strictly confidential.
256-bit SSL
All Data Encrypted
Two-Factor Auth
Two-factor security with OTP
KYC Verification
Identity Verification
Real-Time Notifications
Suspicious Login Alerts
Secure Server
Regular security audits
The Hibajee 12 support team is available 24 hours a day, 7 days a week.
The fastest way to get help. Find the chat button in the bottom-right corner of any page on the site.
Average response time: 2 minutesFor complex issues, send us an email. Including screenshots and details will help us resolve it faster.
Response: 2–6 hoursFor urgent matters, call us directly. Support is available in Bangla.
9:00 AM – 11:00 PMFind answers to common questions on your own. Most issues can be resolved right here.
Always availableThe most frequently asked questions about the Help Center.